Terms and Conditions

Guarantees/Warranties

Quality guarantee:

During the installation our engineers will do their best to ensure your disturbance is kept to a minimum as we understand that it is your home.

On completion of the work all carpets will be re-laid and we clean our work areas. Any parts and debris will be removed from site.

Standard guarantee:

Your central heating system is guaranteed for both parts and labour for five years from the date of installation.

In order to maintain this guarantee within the terms and conditions of the manufacturer’s requirements you need to have an annual service carried out on the boiler. This must be carried out with Gas safe central heating Ltd or this will invalidate any guarantees with Gas safe central heating Ltd. On completion of the work, the installing engineer will book a suitable date for the service for which we will remind you of before attending in one year’s time.

Your guarantee/warranties with Gas safe central heating Ltd is not independently insurance backed.

Complaints Policy

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be time where our customers may not be completely satisfied.

To ensure that we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the work, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us on 07970 655513 or write to us at Highfield House, 1562 Stratford Road, Hall Green Birmingham B28 9HA or email us at info@gassafecentralheating.com and we aim to respond within 24 hrs Mon-Fri with a date to remedy any issues raised.

Where we unable to resolve your complaint using our own complaints procedure, as a which? Trusted Trader we use Ombudsman Services Ltd for dispute resolution. In the unlikely event of that we cannot remedy your complaint to your satisfaction and you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted Traders in the first instance on 0117 9812929

Notice of the right to cancel

Under the ‘The Consumer Contracts (information, Cancellation and additional Charges) regulations 2013 you have a right to cancel this contract during a period of 14 calendar days from the day this notice is sent or given to you. During that period if you chose to cancel the contract any money paid by you will be refunded.

However if you have already given written approval for the work to begin before the end of the cancellation period you may be required to pay for goods or services already provided.

If you wish to cancel the contract you must do so in writing and deliver personally or send (which may be electronic mail or post) this to the person named below. You may use the form below if you want to but you do not have to.

The notice of cancellation is deemed to be served as soon as it is posted or in the case of an electronic communication from the day it is sent.

Complete and return this form only if you wish to cancel the contract.

Highfield House, 1562, Stratford Road, Birmingham, West Midlands. B28 9HA
Telephone: 0800 834 773 or 07970 655513 - Email info@gassafecentralheating.com

Gas Safety Registration Number: 531934
Company VAT Registration Number: 134195618
Registered Limited Company Number: 06929869 (UK)

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